top of page

Shipping & Returns

Amanda Yvette – Shipping & Returns Policy

​

Thank you for shopping with Amanda Yvette. This Shipping & Returns Policy explains how we process, ship, and handle orders for our handcrafted candles, reed diffusers, room sprays, and related home fragrance products. Please read this policy carefully before placing your order.

​

1. Order Processing Times

All Amanda Yvette products are handmade with care. Some items—particularly candles—require curing time to ensure optimal performance and fragrance quality.

  • Processing time: up to 5 working days

  • Shipping time: varies by destination and shipping method selected

You will receive:

  • An order confirmation email when your order is placed

  • A shipping notification email when your order has been dispatched (including tracking details where available)

During peak seasons, processing and delivery times may be extended.

​

2. Shipping – United Kingdom

We are based in the UK and ship throughout the United Kingdom.

  • We primarily use Parcel Force, though we may use other reputable couriers when necessary.

  • Shipping fees are calculated at checkout based on weight, destination, and shipping method.

  • Customers must ensure that all delivery information is entered correctly. We cannot be held responsible for delays, losses, or additional costs resulting from incorrect address details.

Estimated Delivery Times (UK)

  • Standard Delivery: 2–5 working days after dispatch

  • Express Delivery: 1–2 working days after dispatch (where available)

These times are estimates and may vary due to courier delays or external factors.

​

3. International Shipping (Worldwide)

We are delighted to offer global shipping and welcome international customers.

  • All international orders are shipped using the most cost‑effective and reliable courier available.

  • While we will discuss options where appropriate, the final choice of courier is at the discretion of Amanda Yvette.

  • Shipping fees for international orders are calculated at checkout.

Customs, Duties & Taxes

International customers may incur:

  • Customs fees

  • Import duties

  • Local taxes

These charges are the responsibility of the customer. We cannot predict or control these fees, and we are not responsible for delays caused by customs authorities.

International Delivery Times

Delivery times vary significantly depending on the destination and customs processes. Estimated ranges:

  • Europe: 5–15 working days

  • USA & Canada: 7–20 working days

  • Australia & New Zealand: 10–25 working days

  • Rest of World: 10–30 working days

​

4. Shipping Fees & Order Completion

  • All shipping costs must be fully paid before your order is dispatched.

  • Orders with unpaid or partially paid shipping are subject to cancellation.

  • Once dispatched, shipping fees are non‑refundable unless the item is faulty.

​

5. Damaged or Faulty Items

We package every order with great care, and all products are thoroughly inspected before dispatch.

If your order arrives damaged:

  1. Contact us immediately.

  2. Provide photographs of the damaged item(s) and packaging.

  3. If photos cannot be provided, please return the item in its original packaging.

We may request the return of damaged items for inspection and improvement of our packaging processes.

Return address: Post Office Cottage
Tewkesbury Road, Twigworth
Gloucestershire, GL2 9PL
Phone: +44 (0) 7794 915676

Replacements will be issued as quickly as possible after review.

​

6. Returns & Refunds

Because our products are handcrafted and often made to order, we can only accept certain types of returns.

6.1 Eligible Returns

We accept returns of:

  • Unused, unopened products

  • Items in their original condition and packaging

You must notify us of your return request within 14 days of receiving your order.

6.2 Non‑Returnable Items

We do not accept returns for:

  • Used candles, diffusers, or sprays

  • Custom or personalised items

  • Items damaged due to misuse

  • Sale/clearance items (unless faulty)

6.3 Return Shipping Costs

  • Customers are responsible for return postage costs unless the item is faulty or incorrect.

  • We recommend using a tracked service, as we cannot issue refunds for lost return parcels.

6.4 Refund Processing

Refunds are issued to the original payment method once the returned items have been inspected and approved.

Refunds typically take 3–10 working days to appear, depending on your payment provider.

​

7. Cancellations

  • Orders may be cancelled within 12 hours of purchase if production has not yet started.

  • After production begins, cancellation is not guaranteed.

If eligible, cancellations will be refunded in full.

​

8. Missing or Incorrect Orders

If an item is missing from your order or you receive the wrong product:

  1. Contact us within 48 hours of delivery.

  2. Provide your order number and details of the issue.

We will resolve the matter promptly by sending replacements or issuing a refund as appropriate.

​

9. Contact Us

For any enquiries regarding shipping, returns, or your order, please contact:

Amanda Yvette
Phone: +44 (0) 7794 915676
Address: Post Office Cottage, Tewkesbury Road, Twigworth, Gloucestershire, GL2 9PL

Thank you for choosing Amanda Yvette. We appreciate your support and hope you enjoy your handcrafted home fragrance products.

bottom of page